Privacy Policy

At The Closing Concierge ("I," "my," or "me"), I am committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your personal information when you use my transaction coordination services.

By submitting your personal information, such as your name, email, phone number, and contracts, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not provide your information or use my services.

  1. Information I Collect
    I collect the following personal information from agents, brokers, and/or representatives who use my services:
    • Personal Identification Information: Name, email address, phone number
    • Business Information: Contracts, transaction details, and any other related information submitted through my website, email, Google Forms, or other means.

  2. How I Use Your Information
    The personal information I collect is used for the following purposes:
    • To provide transaction coordination services and communicate with you about the status of your transaction
    • To respond to your inquiries, provide customer support, and manage your account
    • To send transactional and service-related emails, including confirmations, updates, and notifications
    • To facilitate coordination between parties involved in the transaction
    • To improve my services and website functionality

  3. How I Protect Your Information
    All information submitted through Google Forms is transmitted securely via SSL (Secure Sockets Layer) encryption, which ensures that your data is protected during transmission to Google’s servers. While I take reasonable steps to protect your data, no website or online service can guarantee 100% security. By using my services, you acknowledge that there is always some risk involved in transmitting personal information online.

  4. Sharing Your Information
    I do not sell, trade, or rent your personal information to third parties. However, I may share your information in the following circumstances:
    • Service Providers: I may share your information with trusted third-party service providers who assist me in operating my website, conducting business, or providing services to you (e.g., IT services, email delivery services).
    • Legal Compliance: I may disclose your personal information if required by law, such as in response to a subpoena, court order, or governmental request, or to protect my rights or the rights of others.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

  5. Retention of Your Information
    I will retain your personal information for as long as necessary to provide my services, comply with legal obligations, resolve disputes, and enforce my agreements.

  6. Your Choices and Rights
    • Opt-out of Communications: You may choose to opt-out of receiving promotional or marketing emails by following the unsubscribe instructions provided in those emails. Transaction-related communications cannot be opted out of as they are necessary for the services I provide.
    • Access and Update Your Information: You may review, update, or correct your personal information by contacting me directly at [your contact email/phone].
    • Data Deletion: You can request the deletion of your personal information by contacting me. Please note that I may retain certain information as required by law or for legitimate business purposes.

  7. Third-Party Links
    My website may contain links to third-party websites. I am not responsible for the privacy practices or content of those third-party sites. I encourage you to review their privacy policies before providing any personal information.

  8. Changes to This Privacy Policy
    I may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about how I am protecting your information.

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me at:

The Closing Concierge
concierge2close@gmail.com